Support

The fastest way to reach a real person is email. Write to asterstudio9@gmail.com and we'll get back to you.

Restore a purchase

Bought the full solar system and don't see it on a new device? Open Orrery, tap the About screen, and choose Restore Purchase. Purchases are tied to your Apple ID and shared with your family through Family Sharing.

The unlock isn't appearing

Make sure you are signed in to the App Store with the Apple ID you used to buy, and that you have a network connection. Then try Restore Purchase in the About screen. If it still doesn't appear, email us and we'll help.

Refunds

Refunds for App Store purchases are handled by Apple. Visit reportaproblem.apple.com, sign in, and select the Orrery purchase to request a refund.

AR isn't working

AR requires a device that supports ARKit and camera permission. If you declined the camera prompt, enable it in the Settings app under Orrery. Move your device slowly to let it find a flat surface, then tap to place the solar system.

Turning on sound

Sound is off by default so nothing surprises you. Turn on narration and ambience in the settings inside the app. Audio mixes politely with anything else you're playing.

Accessibility

Orrery fully supports VoiceOver, Dynamic Type, and Reduce Motion. If something isn't working the way you need it to, please tell us; accessibility feedback is always welcome.

Still stuck?

Email asterstudio9@gmail.com with your device model and iOS version, and a short note about what happened. We read every message.